HYPERSUPPLY create custom headwear per each request. Every order is custom made specifically for the customer or organization.
For this reason, we cannot offer refunds for your custom orders after the design has been finalised and the invoice paid. However, we can promise you that you will receive flawless hats with every order!
If there are any issues with your order, please contact us at firstname.lastname@example.org and we will do our best to make sure you are a happy customer. Any error by us will be rectified by making your hats again, or by providing a refund in full. You will always get what you paid for! We recommend ordering a sample before making a larger order.
Design specifications such as the placement and size of artwork should be noted in writing in the tech packs you send us in order for us to reproduce them correctly. We recommend ordering a sample before making a larger order, to ensure that your final products will be exactly as expected.
You should typically expect to receive your order within 14-21 business days (3+ weeks) of payment. We can produce headwear within a shorter time period if there is a rush charge applied to your order. Depending on the order size, type of headwear, production schedules and logistics, there might be factors that make our turnaround time longer for your order. We understand how important it is to deliver your headwear on time, and while we take every measure to fulfil this need – including updating you on the Estimated Time of Arrival (ETA) for your order, it is impossible for us to guarantee on-time delivery. For this reason, we do not offer refunds for orders that are late. We will refund rush fees however.
Please contact us at email@example.com and we will be happy to answer all questions.